Tuesday, June 14, 2011

FAQ#3: The app is unable to login to retrieve lds.org data. What is wrong?

The following steps have helped everyone who has had trouble logging in to successfully retrieve their stake/ward information.
  1. From your phone's internet browser, navigate to lds.org and click on the Tools Menu and then Classic LDS.org Stake and Ward Websites (shortcut - click this link). It is important that you do this from your phone (not your PC) and that you use the Classic site (not the Directory menu item).
  2. After successfully logging in, log out and then restart the app. 
  3. Click the phone's menu button and then Delete all Data. Then menu again and Retrieve lds.org data. 
  4. Fill in your user and password you used to login via the browser and then retry the download.
If you still have trouble, please email me (click the link below).

Posted by at

1 comment:

  1. pmeuzeDecember 10, 2010 at 1:37 PM

    Thank you so much, that worked perfectly. I could not get it to download the information prior to using these steps. Very helpful!

    ReplyDelete

Subscribe to: Post Comments (Atom)